DUE TO COVID-19 PANDEMIC, SHIPPING TIMES MY BE LONGER THAN USUAL.

Layaway FAQ

*NOTE: LAYAWAY OPTION IS ON THE CHECKOUT PAGE

QUESTIONS ANSWERS
CHECKOUT
Is it safe & secure All LAY-BUY payments are automatically setup in PayPal  
Can customer select the down-payment % they want to pay Customer is presented with a dropdown to select the down-payment they want to pay
Can customer select how many months they need to pay-off the balance Customer is presented with a dropdown to select how many monthly installments
COST
Are there any ongoing costs  No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value
Are there any interest charges No interest charges ever
Are there any late fees No late fees ever
POST ORDER
When do I receive the goods Customer receives their goods after their final payment
How are Lay-Buy installment payments paid Lay-buy installment payments are auto-paid from your linked card in your PayPal setup
How do I ensure all Lay-Buy installment payments are paid Customer to ensure there is always funds available
Can a customer manually make payments towards their Lay-Buy order No - all Lay-buy payments are automated via a recurring profile in your PayPal setup
Can a customer settle a LAY-BUY earlier Yes - please contact store to revise payment plan
What happens if a payment is missed PayPal will then auto attempt again in 5 days, two more times
Is the customer and merchant told about a missed Payment Yes, PayPal send an email notification to both parties
How does a customer catch up a missed payment Seller will invoice customer for missed payment, and move status in SHOPIFY to paid
Can a customer see their payment plan Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments